1. Introduction

PoolCamp Inc. (“PoolCamp,” “we,” “us,” or “our”) operates the PoolCamp platform, including the website at poolcampai.com, the PoolCamp web application, and the PoolCamp mobile applications for iOS and Android (collectively, the “Service”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information You Provide

Account information: name, email address, phone number, company name, and billing address when you create an account.
Payment information: credit card details and billing information processed securely through our payment processor (Stripe). We do not store full credit card numbers on our servers.
Service data: customer records, pool information, chemical readings, service notes, photos, route data, and other information you enter into the platform.
Communications: messages you send to us via email, contact forms, or in-app chat.

Information Collected Automatically

Usage data: pages visited, features used, click patterns, and session duration.
Device data: device type, operating system, browser type, screen resolution, and unique device identifiers.
Location data: approximate location based on IP address; precise GPS location only when you enable location services in the mobile app for route optimization.
Log data: IP address, access times, referring URLs, and error logs.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service.
Process payments and manage your subscription.
Optimize routes, generate reports, and deliver core product functionality.
Send transactional emails (account confirmations, invoices, service notifications).
Send marketing communications (with your consent; you can opt out at any time).
Provide customer support and respond to your inquiries.
Analyze usage patterns to improve product experience and performance.
Detect, prevent, and address fraud and security issues.
Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

Service providers: third-party vendors that help us operate the Service (hosting, payment processing, email delivery, analytics). These providers are contractually required to protect your data.
Legal requirements: when required by law, regulation, or legal process, or to protect the rights, property, or safety of PoolCamp, our users, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is subject to a different privacy policy.
With your consent: we may share information for purposes you have specifically agreed to.

5. Data Retention

We retain your account information and service data for as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your personal data.
Object to or restrict certain processing of your data.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, contact us at hello@poolcampai.com. We will respond within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Service.

We use the following categories of cookies:

Essential cookies: required for core functionality such as authentication and security.
Analytics cookies: help us understand how users interact with the Service so we can improve it.
Marketing cookies: used to deliver relevant advertisements and measure campaign effectiveness.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encryption at rest, regular security audits, and access controls. While no system is 100% secure, we are committed to protecting your information and will notify you promptly in the event of a data breach.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice on the Service prior to the changes taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

PoolCamp Inc.
Email: hello@poolcampai.com